Return Policy
Scentsy offer a 30-day return policy, which means you have 30 days after receiving your item to request a returns in the United Kingdom.
Accept Returns – Yes
Return Method by Mail
Return Accept after purchase 30 days
Item Condition – New
Returns responsibility – Customers.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact Scentsy here.
If your return is accepted, they’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact Scentsy for any return questions here.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that Scentsy can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, Scentsy cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
For furhter information, please contact Scentsy direct on the information below:
Scentsy UK
11th Floor
Two Snowhill
Birmingham
West Midlands,
B4 6WR
United Kingdom.
Telephone:
+44 80 0917 6204